Return & Refund Policy

Callie's Southern Charm

At Callie's Southern Charm, every order matters to us. We take pride in offering thoughtfully selected products and carefully crafted gifts for your home and everyday life.

Please review our return and refund policy before placing an order.

Returns and Exchanges

Because many of our products are made to order, personalized, engraved, printed on demand, or fulfilled by specialty suppliers, we generally do not accept returns or exchanges for change of mind, incorrect size or color selections, or items that are no longer wanted.

We accept requests for refunds, replacements, or other appropriate remedies when an item arrives damaged, defective, or incorrect, subject to applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery, whenever possible, at:

hello@calliessoutherncharm.com

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product and any damaged packaging, if available

We will review your request and work toward an appropriate resolution, which may include a replacement, refund, or other remedy.

The 7-day reporting period helps us investigate shipping and fulfillment issues promptly. It does not limit any rights or remedies you may have under applicable law.

Personalized and Made-to-Order Products

Personalized, custom-engraved, and made-to-order products are generally not eligible for returns or exchanges due to customer preference, including spelling or personalization details supplied incorrectly by the customer.

If we make an error in producing your order, or if your product arrives damaged or defective, please contact us so we can make it right.

Print-on-Demand and Supplier-Fulfilled Products

Some products are produced or shipped by trusted fulfillment partners.

These products are generally not eligible for change-of-mind returns or exchanges. If an item arrives damaged, defective, or incorrect, we will review the issue and coordinate with the appropriate fulfillment partner when necessary.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered production, been processed by a supplier, or shipped.

Refunds

If a refund is approved, it will be issued to the original payment method whenever possible.

Processing times vary depending on your payment provider and financial institution.

For approved issues involving damaged, defective, or incorrect products, we will provide instructions if a return is necessary. Please do not send merchandise back without contacting us first.

Shipping Issues

If your package arrives damaged, contains an incorrect item, or is marked delivered but cannot be located, please contact us.

We will review the available tracking and order information and assist with an appropriate resolution, subject to applicable law.

Contact Us

For questions about your order or this policy, please contact:

Callie's Southern Charm

Email: hello@calliessoutherncharm.com

Website: https://calliessoutherncharm.com

We appreciate your support of our small business and the opportunity to bring a little Southern charm into your home.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited under applicable law.