Terms of Service

Callie's Southern Charm

Last Updated: October 15, 2026

Welcome to Callie's Southern Charm! By visiting our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully.

1. About Our Store

Callie's Southern Charm is an online boutique offering Southern-inspired home décor, gifts, drinkware, stationery, nursery items, seasonal merchandise, and other lifestyle products.

Our website is located at https://calliessoutherncharm.com.

We reserve the right to update our product offerings, prices, and website content at any time.

2. Products and Availability

We strive to provide accurate product descriptions, photographs, dimensions, colors, and availability information.

However, colors may vary slightly due to screen settings, lighting, manufacturing differences, or natural material variations.

Some products are handcrafted, personalized, made to order, printed on demand, or fulfilled by trusted third-party suppliers.

Product availability and fulfillment times may vary. We reserve the right to limit quantities or cancel orders when products become unavailable. If we cancel an order after payment, we will issue an appropriate refund.

3. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise indicated.

Applicable taxes and shipping charges are calculated and displayed during checkout.

We reserve the right to correct pricing errors and may cancel affected orders, subject to applicable law. If an order is canceled after payment, the applicable amount will be refunded.

Payments are processed through the secure payment methods available at checkout.

4. Order Processing and Fulfillment

Order processing times depend on the product and fulfillment method.

Personalized, engraved, handcrafted, and print-on-demand items may require additional production time.

Some products may ship separately because they are fulfilled from different locations or by different suppliers.

Estimated delivery times are not guaranteed unless expressly stated otherwise. We will communicate material delays and provide any options or remedies required by applicable law.

5. Personalized and Custom Products

Customers are responsible for reviewing personalization details, spelling, names, dates, and other custom information before submitting an order.

We may reproduce the personalization information exactly as submitted.

If we make an error in producing a personalized item, please contact us so we can review the issue and provide an appropriate resolution.

6. Shipping and Delivery

Shipping options, costs, and estimated delivery times are presented during checkout when available.

Orders containing products from multiple fulfillment partners may arrive in separate packages.

Customers are responsible for providing an accurate shipping address. If an address error occurs, please contact us promptly. Address changes cannot always be accommodated after processing begins.

Our shipping practices are also described in our Shipping Policy.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our published Return and Refund Policy.

We generally do not accept change-of-mind returns or exchanges, except where required by applicable law.

Customers should contact us promptly regarding damaged, defective, or incorrect products.

Nothing in these Terms limits any non-waivable consumer rights.

8. Promotions and Discounts

Promotional offers may be subject to eligibility requirements, expiration dates, product exclusions, and other disclosed conditions.

We reserve the right to modify or discontinue promotions, subject to applicable law.

Discounts may not be combined unless expressly permitted.

9. Intellectual Property

Unless otherwise indicated, the original artwork, photographs, designs, branding, logos, and website content created by or for Callie's Southern Charm are protected by applicable intellectual property laws.

Purchasing a physical product does not transfer ownership of any associated intellectual property rights.

You may not reproduce, distribute, or commercially exploit our original content without authorization.

Third-party trademarks, artwork, and other materials remain the property of their respective owners.

10. Acceptable Website Use

You agree not to use our website for unlawful, fraudulent, or abusive activities.

You must not attempt to interfere with website security, misuse customer accounts, or submit false or misleading order information.

11. Third-Party Services

Our store uses third-party services, including payment processors, shipping providers, production partners, and Shopify applications.

These services may operate under their own terms and privacy practices.

We are not responsible for independently operated third-party websites linked from our store, except as required by applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and shared.

13. Disclaimer and Liability

We make reasonable efforts to maintain accurate website information and provide products as described.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability or customer remedies that cannot legally be excluded or limited.

14. Changes to These Terms

We may update these Terms of Service periodically. Updated terms will be published on this page with a revised effective date.

Changes will not retroactively remove rights customers have under existing orders or applicable law.

15. Governing Law

These Terms are governed by the applicable laws of the State of Louisiana and the United States, without overriding mandatory consumer protections or applicable jurisdictional requirements.

16. Contact Information

If you have questions about these Terms of Service or an order, please contact us:

Callie's Southern Charm

Email: hello@calliessoutherncharm.com

Website: https://calliessoutherncharm.com